Privacy Policy

Privacy Policy of Astro Art Finland This privacy policy will explain how our organization uses the personal data we collect from you when you use our website.

What data do we collect?

Our Company collects the following data:

  • Personal identification information (Name, email address, phone number, etc.)

How do we collect your data?

You directly provide Our Company with most of the data we collect. We collect data and process data when you:

  • Register online or place an order for any of our products or services.
  • Voluntarily complete a customer survey or provide feedback on any of our message boards or via email.
  • Use or view our website via your browser’s cookies.

How will we use your data?

Our Company collects your data so that we can:

  • Process your order and manage your account.
  • Email you with special offers on other products and services we think you might like.

When Our Company processes your order, it may send your data to, and also use the resulting information from, credit reference agencies to prevent fraudulent purchases.

How do we store your data?

Our Company securely stores your data at Mycashflow Server.

Our Company will keep yours for 10 years. Once this time period has expired, we will delete your data.

Marketing

Our Company would like to send you information about products and services of ours that we think you might like.

If you have agreed to receive marketing, you may always opt-out at a later date.

    You have the right at any time to stop Our Company from contacting you for marketing purposes or giving your data to other members of the Our Company Group.

    If you no longer wish to be contacted for marketing purposes, please click here.

    What are your data protection rights?

    Our Company would like to make sure you are fully aware of all of your data protection rights. Every user is entitled to the following:

    The right to access – You have the right to request Our Company for copies of your personal data. We may charge you a small fee for this service.

    The right to rectification – You have the right to request that Our Company correct any information you believe is inaccurate. You also have the right to request Our Company to complete the information you believe is incomplete.

    The right to erasure – You have the right to request that Our Company erase your personal data, under certain conditions.

    The right to restrict processing – You have the right to request that Our Company restrict the processing of your personal data, under certain conditions.

    The right to object to processing – You have the right to object to Our Company’s processing of your personal data, under certain conditions.

    The right to data portability – You have the right to request that Our Company transfer the data that we have collected to another organization, or directly to you, under certain conditions.

    If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us at our email:

    Call us at: +358442778923

    Or write to us: AstroartFinland@gmail.com

    Cookies

    Cookies are text files placed on your computer to collect standard Internet log information and visitor behavior information. When you visit our websites, we may collect information from you automatically through cookies or similar technology

    For further information, visit allaboutcookies.org.

    How do we use cookies?

    Our Company uses cookies in a range of ways to improve your experience on our website, including:

    • Keeping you signed in
    • Understanding how you use our website

    What types of cookies do we use?

    There are a number of different types of cookies:

    • Our Company uses these cookies so that we recognize you on our website and remember your previously selected preferences. These could include what language you prefer and location you are in. A mix of first-party and third-party cookies are used.
    • Advertising – Our Company uses these cookies to collect information about your visit to our website, the content you viewed, the links you followed and information about your browser, device, and your IP address. Our Company sometimes shares some limited aspects of this data with third parties for advertising purposes. We may also share online data collected through cookies with our advertising partners. This means that when you visit another website, you may be shown advertising based on your browsing patterns on our website.

    How to manage cookies

    You can set your browser not to accept cookies, and the above website tells you how to remove cookies from your browser. However, in a few cases, some of our website features may not function as a result.

    Privacy policies of other websites

    The Our Company website contains links to other websites. Our privacy policy applies only to our website, so if you click on a link to another website, you should read their privacy policy.

    Changes to our privacy policy

    Our Company keeps its privacy policy under regular review and places any updates on this web page. This privacy policy was last updated on 9 January 2019.

    How to contact us

    If you have any questions about Our Company’s privacy policy, the data we hold on you, or you would like to exercise one of your data protection rights, please do not hesitate to contact us.

    Email us at: AstroArtFinland@gmail.com

    Call us:+358442778923

    Or write to us at: Sinirinnakatu 18, 50190 Mikkeli, Finland

    How to contact the appropriate authority

    Should you wish to report a complaint or if you feel that Our Company has not addressed your concern in a satisfactory manner, you may contact the Information Commissioner’s Office.

    Email: Jukkapaavilainen87@gmail.com

    Address: Sinirinnakatu 18, 50190 Mikkeli, Finland.


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    Terms and conditions

    These terms and conditions are valid from November 7th, 2020.

    Contact information

    Astro Art Finland
    Sinirinnankatu 18
    FI-50190 Mikkeli
    FINLAND

    Telephone: +358442778923
    Email: info@astroart-store.com
    VAT Number: FI31590234

    Products are sold for private customers over 18 years of age. Prices include VAT. The prices are subject to change.

    Ordering

    Products on the online store are ordered by adding them to the shopping cart and by paying them with an online checkout service. All customer information is handled confidentially. Contact information collected during the order process is only used for the delivery of the order, unless otherwise stated. When placing an order you are required to accept the terms and conditions.

    Payment and payment methods

    The online checkout service in use is Klarna Checkout. The payment methods are invoice, installment payment, card payment and payment via online bank.

    By filling your personal information at the checkout you accept the terms and conditions of Klarna AB (Klarna AB, Sveavägen 46, 111 34 Stockholm). By clicking "buy" you accept the terms and conditions of Astro Art Store.

    Order and payment confirmation

    After we have received your order we will immediately send you an order confirmation that contains your order information. Always check the content of the order confirmation. If you have questions regarding your order, contact our customer service immediately. Keep the order confirmation in case you need to contact our customer service. Make sure that you have your customer number and order number available when contacting our customer service. Always make sure that the package contents matches the order confirmation.

    You can use the following information to contact our customer service:

    Astro Art Finland
    Sinirinnankatu 18
    FI-50190 Mikkeli
    FINLAND

    Telephone: +358442778923
    Email: info@astroart-store.com
    VAT Number: FI31590234

    Shipping methods and fees

    Shipping fees include shipping and packaging fees. We will present an estimate of the shipping fees in the shopping cart. The exact shipping fees are visible when you have chosen your preferred payment method and shipping method for your order. The available shipping methods vary depending on the products and the combined weight of the products in the shopping cart. 

    Delivery time

    Our most common delivery times to Finland vary depending on the product and delivery method in question. Exceptions to delivery times are stated. We will notify you about the possible delays right after your order.

    We are not responsible for delays caused by force majeure or indirect losses caused by delays. The online store will inform about exceptional delivery times on the website.

    Warranty

    All of our products have at least 1-year warranty by the manufacturer. Warranty-related issues can be dealt either directly with the manufacturer or with Astro Art Store. 

    Warranty does not apply to faults that have been caused by:

    a) incorrect maintenance, lack of maintenance, or lack of calibration

    b) software, parts, or equipment that have not been delivered by Astro Art Store

    c) unauthorised modifications or misuse of the product

    Return conditions

    You have the right to cancel this agreement within 14 days without declaring the reason. The deadline for cancelling this agreement ends 14 days after you have reveived the last shipment of your order. If the product is downloaded, the deadline for cancelling this agreement is 14 days after you have downloaded the product.

    To use your right to cancel, you need to send us an unambiguous notification of your decision (for example by phone or by email). You can also use our printable return form, but it is not required. To comply with the 14-day deadline you need to send the notification before the deadline.

    Use the following contact information to send the notification:

    Astro Art Finland
    Sinirinnankatu 18
    FI-50190 Mikkeli
    FINLAND

    Telephone: +358442778923
    Email: info@astroart-store.com
    VAT Number: FI31590234

    Effects of cancelling your order

    If you decide to cancel this agreement, we will return your payment in full, including the shipping costs (only the amount of the cheapest available shipping method). The payment will be returned without a delay, and within 14 days after you have received the cancellation confirmation.

    Return fees are on the responsibility of the customer. The items must be returned to the address of Astro Art Finland with the same method as they have been delivered to the customer. 

    We will return the payment by using the same payment method as the original payment, unless both parties agree otherwise. The payment is returned in a way that the you will not get any extra fees.

    You must send the items back without a delay and within 7 days of receiving the cancellation confirmation. The deadline has been complied with, if you send the items back before the 7-day deadline.

    You are only responsible for such decrease in value of the items that is not caused by handling that necessary to test for operation, features, or functionality of the items.

    Unredeemed package

    Failure to redeem your delivery is not the same as returning or cancelling your order. We will charge a fee for unredeemed orders that have not been cancelled according to return conditions.

    Problematic situations

    If the item has been lost or damaged during delivery or it does not correspond to your order, you need to use our contact information to inform us within 14 days by mail, email or by phone. The contact information can be found in "Return conditions". If the package has clearly been damaged during shipping, you need to inform the delivery company immediately.